Check Out / Check In
Departures are scheduled from 12.00pm-5.00pm although we try to flexible where possible.
Returns are scheduled between 9.00am-12.00pm or late fees may accrue.
A tour of the RV is required, prior to departure, in order to familiarize you and other drivers with the operation of the vehicle before departure. Video vehicle familiarization presentations in English and written Guides are also available.
Vehicles can only be operated by qualified drivers 25 years of age or older. All drivers must have a valid and identifiable driver’s license. Your driver’s license are required as identification and will be verified. All drivers must be identified, authorized, and must sign the Rental Contract. There is an additional cost of $25 for additional drivers.
Subject to availability, Journey USA RV Rentals, LLC provides free parking during the course of your RV rental.
Payment of Deposits / Charges:
Irrespective of whether the rental contract has been signed or not, a reservation is deemed confirmed and subject to our cancellation policies, below, at the time of payment of the deposit for the rental.
A refundable security deposit is required at departure. Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. Cash is not accepted for security deposits or any additional charges at departure.
Mileage Fees & Generator Charges
Journey USA RV is segueing to a mileage and generator fee pricing model due to the depreciation vehicles driven longer distances. For most customers, this change will mean zero to minimal additional fees since we plan to start with more generous mileage allowances and generator use than most RV owners. Currently several of our vehicles still offer unlimited mileage. Those with mileage tiers include 150 miles/day plus 5 hours generator use. Please ask your sales agent for precise pricing.
All rental charges are subject to sales tax by law. In some cases, taxes will not have been collected on items pre-paid to your tour operator, therefore these unpaid taxes will be collected directly from you at departure, at rates prevailing at time of departure.
30 days or more prior to departure – 100% Refund
15 to 29 days prior to departure – Charge of USD $300 or 10% Rental Fees whichever is higher
8 to 15 days prior to departure – Charge of USD $300 or 25% Rental Fees whichever is larger
1 day to 7 days prior to departure – No refund
Departure day / No Shows * – Full Rental Charges
* Reservation “no-shows:” A client failing to arrive on departure day or who declines vehicle at departure is classified as a “departure day” cancellation.
Amendments – Reservation Changes
Subject to availability and pricing, you may change your reservation prior to departure.
Vehicle Departure – Leaving the Rental Centre:
You will be required to sign a Check Out form listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working order, with adequate propane tank, empty waste tanks and an appropriate gasoline level. Be sure to have any items corrected prior to departure if you are not happy.
On return, we will complete an inspection of the vehicle, typically within 48 hours. The renter will be responsible for any damage found and understand that the renter’s credit card will be charged for these or other additional expenses.
RV Operating Guide
The respective RV Operating Guide summarizes the critical aspects of the vehicle’s operating systems and is also available via a YouTube video link. You are responsible for reading the Renter Assistance Guide thoroughly.
Accidents / Collision
In the event of an accident, you must notify us immediately from the scene of the accident (Tel: 813-802-9285). You will be given instructions on how to proceed. You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. We will accept either report.
The vehicle may be used in the United States and Canada and it is the renter’s responsibility to follow all Federal, State and Local regulations and restrictions in place during the period of their rental.
Vehicle operating systems are not fully operable during subfreezing temperatures. Check with us prior to departure for instructions.
Refueling and Servicing
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, suspension airbag pressure (if applicable), and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.
You are required to fill up with gas at truck stops and NEVER at a regular gas station.
Breakdown Assistance and Repair Reimbursement
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible. If a mechanical breakdown should occur, please call the number provided for Roadside Assistance and our office.
Your expenses for authorized repairs will be paid directly by Journey USA RV Rentals, LLC or you will be reimbursed upon presentation of receipts. Any vehicle service expense over USD $75 requires a call to our office. If the cost is under USD $75 you may have the service completed, but you must keep the receipt for reimbursement.
Travel Expense Reimbursement
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to our office and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.
Living / transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call our office, immediately. These provisions provide up to USD $30 per day per person for lodging and up to USD $30 per day per party for transportation expenses.
Damage to Vehicle / Your Financial Responsibilities:
Damage to Vehicle – Breach of Terms & Conditions of Rental Contract – Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.
Every renter must purchase or provide proof of insurance for the vehicle rented. All coverages are subject to the Terms and Conditions of the Rental Contract
Vehicle Return Late Fees / Charges
A fee of USD $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Fees for cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to USD $199 if not prepaid or executed by the renter. You will also pay for damages or loss of equipment. There are no refunds for early returns.
Shortening of Rental Period
If a renter shortens their hire period by more than a week – it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.
Tolls – Parking / Traffic Violations
Please be aware that the implementation of All-Electronic Tolling is becoming more and more prevalent in many popular areas of the USA and Canada. “All-Electronic” Tolling means the traveler using these roads has no option to pay local tolls with cash. Instead, a picture of the vehicle’s license plate is taken and used to assess toll charges. Clients of Journey USA RV Rentals, LLC are responsible for the payment of these charges.
Journey USA RV Rentals, LLC will pay the tolling authority or road agency directly. We will add a USD $29 administrative fee and charge the client’s credit card used for the rental. Please note our administrative fee is per rental, not per violation.
Special Note: Please be aware of the difference between automated tolling and services such as Fastrack and EZ Pass lanes. Using Fastrack and EZ Pass lanes without the corresponding transponder will result in punitive fees in addition to the regular toll rates. Fees in these cases can often be as high as USD $25 – USD $100 per violation. It is the client’s responsibility to avoid using these lanes under all circumstances in order to avoid such fees.
Finally, fines for parking, red light, speeding and other traffic violations are treated similarly to the above, however, the administrative fees charged by Journey USA RV Rentals, LLC in these cases is USD $49 per rental.
Parking / Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Journey USA RV Rentals, LLC in addition to an administrative fee of up to $250 as a result of your not reporting a parking/traffic violation at return.
Our Pet Policy
We understand that you may wish to bring your dog on your RV vacation and agree to do so under the following terms & conditions. We do not allow cats or other pets in our RVs.
The following terms & conditions apply to bringing a pet on your RV trip:
*Terms and Conditions are Subject to Change at any time
All of our RV’s are highly maintained and cared for so when you pick up an RV with us they are clean and ready to go. No special drivers license is required. Your safety and preparedness is our top priority. We provide an orientation on how to operate all the systems on board, and a Drivers Safety Course before you are on your way.
If you have any questions about our terms & conditions, give us a call at 812-802-9285.